How it works

Every environment starts with a conversation and a written spec. Our engineers build it. You decide how hands on you want to be after that.

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TicketQA for release 4.12
Agreed with your teamSpec
  • Servers
  • Network
  • Data
  • Access
  • Lifetime
Built on our hardwareYour environment
You choose
  • Hand-off
  • Install and operate
  • Fully managed

What you get, where it runs, how it runs

You get the servers, databases and services in your spec, installed and configured for you. They run in our Austin data center, on hardware we own, in your own network segment. Petrichor engineers build them, back them up and change them when you open a ticket.

  1. 01

    Start with a thirty minute call

    Bring what you're running and the problem you want solved. We'll tell you what we'd build, or if you're better off where you are.

  2. 02

    A written spec

    Servers, network, data, access and how long it should live, signed off before we build anything. The proposal that comes with it gives you the monthly cost.

  3. 03

    Built on our hardware

    We build on our hardware, install and configure the operating systems, databases and services in the spec, and hand your team the access it needs to test.

How hands on do you want to be?

  • Hand-off

    We stand it up and step back; your team runs it.

  • Install and operate

    You send install instructions, we install and run it.

  • Fully managed

    We run it day to day. You open a ticket when you need something.

Practices we set up with you

We help you put environment, release and testing practices in place, then verify they are followed.

Need something changed after launch?

Open a ticket. An engineer who knows your environment makes the change.

How billing works

Each environment has a predictable monthly rate. Your service agreement states the rates and any overage terms, and Petrichor charges no egress fees. Predictable billing means servers can stay on 24/7 and still cost less than on other cloud providers. We scope a proposal after the first call, so you see the monthly cost before we build.

Tell us what you’re stuck on

It’s a thirty minute call with a consultant. Bring what you’re running and what you need it to do.

What you’re running, where it runs today, and what you need it to do. Leave out passwords and customer records.

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