Petrichor
Talk to a consultant

Reproduce a customer's bug on their version

When a customer runs a release you've moved past, you need their version, their configuration and data shaped like theirs. We stand it up from your archived builds and take it down when the fix ships.

Talk to a consultant
Your current release6.4
Customer runs6.1Bug report
Archived builds
  1. 5.9
  2. 6.0
  3. 6.1
  4. 6.2
  5. 6.3
Matched to the customerVersion 6.1 environment
  • OS
  • Database
  • Build
  • Config
Bug reproducedDown when the fix ships

Match their environment

We match the operating system, database version, application build and configuration to what the customer runs, so the bug has the same conditions to show up in. That covers any Linux or Windows release and any database that runs in a virtual machine, including MySQL, MariaDB, PostgreSQL, Microsoft SQL and ArangoDB, plus Docker and Kubernetes for containerized apps.

Row of storage array bezels with small blue activity lights.

Archived builds for older versions

We help you keep the builds and configurations for the versions customers still run, so the next support case starts from a known build.

Bring the bug you can't reproduce

It’s a thirty minute call with a consultant. Bring what you’re running and what you need it to do.

What you’re running, where it runs today, and what you need it to do. Leave out passwords and customer records.

We use these details to reply to your request. Website privacy notice

Talk to a consultant